This Refund and Cancellation Policy applies to subscriptions to Octupie, operated by Octupie Technologies Private Limited ("Octupie", "we", "us", or "our").

Payments for Octupie are handled by our merchant of record, Paddle.com Market Limited ("Paddle"). Refunds are processed by Paddle in line with this policy and Paddle's buyer terms.

Cancellation

You can cancel your subscription at any time from your account settings or by contacting us at shivank@octupie.com. When you cancel, your subscription does not renew for the next billing period, and you keep access to paid features until the end of the period you have already paid for.

Refunds

You can request a full refund within 14 days of any payment, for any reason. This applies to your first payment and to every renewal. Contact us at shivank@octupie.com with your account email and order reference, and we will arrange your refund through Paddle. We also refund duplicate charges and billing errors in full.

How to request a refund

Email shivank@octupie.com from the address on your account, including your order reference. Refunds are issued by Paddle to your original payment method. The time for the refund to appear depends on your bank or card provider.

Your statutory rights

Nothing in this policy affects any refund or cancellation rights you have under the consumer protection laws of your country of residence, which apply in addition to this policy.

Free trial

The 7-day free trial for new accounts needs no payment method, so there is nothing to refund or cancel. Nothing is charged unless you choose a paid plan.

Contact

Octupie Technologies Private Limited

shivank@octupie.com

No. 2, Goura's Nilayam, Vallakottai Murugan Street, Keelakattalai, Tambaram, Kanchipuram 600117, Tamil Nadu, India.